We arrive in the conference room a little better rested than Day 1. We realize that we accidentally took the power cord to one of the projectors to the room, so Tony leaves to get it since we have ten minutes left before we start. As Travis is plugging his laptop in, he is telling himself how nice the PowerPoint looks that he updated for Tony. He has been teasing Tony about his second grade PowerPoint since Tony did it. As the plug is going into the laptop (this memory is being replayed in slow motion as it was very, very painful), this lady in the audience (later nicknamed Janet Reno) asks (ok more like snarls), I want to know why Bond thinks its software is so secure that it doesn't require antivirus." Travis pretends to not hear it and acts as if he is still putting his laptop together. He says we will start as soon as Tony gets back. The lady repeats the question in a louder snarl (if that is possible) and Travis has no choice but to start the day with by answering the question.
As Travis tries to explain that the application doesn't require antivirus to run but that Bond certainly recommends antivirus, another person wants to know why a processor for video is required. As Travis explains that the video processor is optional if desired for patient education content/promotional videos that don't take up bandwidth. Tony is still not back. Travis is white and appearing visually shaken at this point. Next come questions about whether "our computers" have USB drives. Next comes CD drives and are they read only or read-write. Tony comes in at some point, but the chance to start the day with our planned presentations is gone. We are now trying to explain that a web application can run on any computer that can run Internet Explorer and that all of these questions are dependent on the company and what type of computers they want users to have. Next comes the statement that HIPAA requires data to be encrypted at rest which we are disagreeing with when they admit that it isn't HIPAA but instead the company who has this requirement. Finally, Travis acts like he is tapping a microphone and makes a reference to the two senators from (state left out on purpose). He says he always thought he would have a taller glass of water when he appeared in a congressional hearing. It was the perfect thing to do, and the crowd laughed and let us explain. Once they understood that we are web-based, most of these questions disappeared. Whew...The rest of the day went well, and we covered educational materials, implementation, EDI/Interfaces, security, and architecture. We celebrated with a few beers in the world's stinkiest airport bar. Travis and I had a fight on the way back, and I admired Lisa for the tenth time in as many days - how does she manage to be married to Travis, work at Bond, homeschool a 4th grader, and take care of 3 little ones (including a baby). Amazing! I am so glad that this trip is over. I am working remotely from Cocoa Beach next week, so I should be able to get a lot done.